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RUBY'S COSPLAY SHOP Your one stop to everything cosplay.

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FAQ
RUBYS COSPLAY SHOP / 2018-07-21

FAQ

 

 
 

1. Where is RCS?

RCS is an online-based cosplay shop, and we currently do not have a physical shop.

Ruby is located in Malaysia (SEA), and our items are mainly sent from our country, or from China.

 

2. Why don't I see any pricing for the items on your blog?

Our pricing is listed in RM (MYR - Malaysian Ringgit), feel free to message us your location along with your currency and we'll help you convert it into your local currency!
*Prices will be slightly set higher after currency conversion due to Paypal's service charges, transaction charges and currency conversion charges.

 

3. How long will an order take to reach me?

A regular order takes approximately two weeks to arrive after payment.

A custom-made order may take a slightly longer time.

 

4. Do you accept Cash On Delivery?

No we don't. All orders will only be proceeded after the full payment has been made.

 

5. I've received my package, but something is broken, what should I do?

RCS is not responsible for any loss/damage caused by the courier service. We ensure that our items are in good condition before sending them out, and we also package them as well as we can to avoid damage. But sometimes, accidents do happen :(

 

6. The costume isn't my size, can I ask for an exchange or a refund?

Before you order, please go through the size chart thoroughly and choose the best size for yourself as we do not provide exchange/refund after the order is confirmed. If you're not sure, feel free to reach out to us and we'll help you out!

 

7. Something I ordered was not in the package, what do I do?

Contact us at once, and let us know what items are missing.

We will go through the process of resending the item if the fault is on our side, or we will refund you.

 

8. What are the differences between first choice and second choice costumes or wigs?

The main difference is the price. And with price difference comes difference in quality and craftsmanship. Some may prefer a brand over the other, and some may have a budget to follow, thus we provide as many options as possible.

 

9. Can I have some help on body measurements?

Sure thing, if you're unsure of anything, feel free to message us and ask for help!

 

 

10. How much will my shipping fee cost?

The postage fee can only be confirmed after your items have arrived at the warehouse.
This is because we'll need the weight of the package before we can calculate the total shipping fee.
If your item is too bulky, it will be calculated in Volumetric (Length x Width x Height / 6000) = Weight.

 

If your package is via DHL/UPS/FedEx (International Delivery), volumetric count is Length x Breadth x Height /5000 = Weight.

If you are local, volumetric count is Length x Breadth x Height /6000 = Weight.


11. Are your items from Taobao?

Some of our items, yes. RCS works mainly as a Taobao agent.
Our commissions are NOT from Taobao.

Our main difference between other agents is that we filter unreliable sellers from our customers and we deal with the refunds, customer services and communications. 

12. Will it be okay if I pay a deposit, and then when I receive the item, I'll pay the rest?

No, sorry, but we currently do not have this service.
We only accept full payment, and will only send out packages after the shipping fee has been paid in full.

 

13. Will it be okay if I pay a deposit for my commission?

Yes, but not very recommendable. We would prefer the payment to be made in full.

We will only start tailoring the costume after we receive the full payment.

 

14. My package has yet to arrive, what do I do?

Kindly contact the respective courier services and give them your shipping number so they can assist you. 
RCS is not in charge of the speed/delay of the courier services. 

 

15. How long do commissions take?

Depends on commissioning list, but also kindly allow at least two months for safety measures.

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